Refund policy

Return & Exchange Policy – Brand Vault

At BrandVault, we aim to provide premium branded products at the best possible prices. Please read our return and exchange policy carefully before placing your order.

1. Exchange Policy
We offer exchange only (no refunds) under the following conditions:

• The item is defective, damaged, or incorrect
• You notify us within 48 hours of receiving your order
• The item is unused, unwashed, and in original condition with tags/packaging intact

2. No Refund Policy
We do not offer refunds. However, eligible items can be exchanged for:

• The same product (if available), or
• Another product of equal value

3. Non-Exchangeable Items
The following items are not eligible for exchange:

• Items used, washed, or damaged by the customer
• Sale/discounted items (unless defective)
• Change of mind or dislike after purchase

4. Size & Color Disclaimer

• Slight variations in color may occur due to lighting and screen differences
• Please review product details carefully before ordering

5. Exchange Process
To request an exchange:

• Contact us via Instagram DM or WhatsApp with your order details
• Share clear images of the issue (if applicable)
• Our team will guide you through the exchange process

6. Shipping Charges

• Customers are responsible for return shipping costs
• Delivery charges are non-refundable

7. Processing Time

• Exchanges are processed within 3–5 working days after receiving the item

For any questions, feel free to contact our support team.
Thank you for shopping with BrandVault.